Surrey Veterinary Physiotherapy

How Surrey Vet Physio Uses Cookies

Whenever you use our website information may be collected through the use of cookies and similar technologies.

By using Surrey Vet Physio's Digital Products and Services you agree to our use of cookies as described in this Cookie Policy.

WHAT ARE ‘COOKIES'?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience (see below for more examples). They can also help to ensure that adverts you see online are more relevant to you and your interests.

They are referred to as session or persistent cookies, depending on how long they are used:

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser.
  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

 

When you use our Digital Products and Services, the following 5 categories of cookies may be set on your device:

1. ‘Strictly necessary' cookies

These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.

2. Functional cookies

These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can't identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet, but do help with serving advertising.

We use these types of cookies to improve your experience on our Digital Products and Services.

If you would like a list of the functional cookies used or have any further questions, you can use the form on the ‘Contact' page.

3. Analytics cookies

In order to keep our Digital Products and Services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of the Digital Products and Services are most popular, identify which programmes have been watched online, identify when errors occur, and test different versions of a page or feature to see which one works best.

These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as "web beacons" or "tracking pixels" that may be included in the Digital Products and Services. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.

The web analytics services may also use cookies and similar technologies to make the information collected by the web beacons more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our Digital Products and Services before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience.

Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address. However, if you have registered and signed in to our Digital Products and Services, we may combine information from your registration with the data we get from the web analytics service and its cookies (or similar technologies) to analyse how you and other people use our Digital Products and Services in detail and, where you have opted in to receive such communications, to send you email and other communications that might be of interest to you. The combined information may include information that is collected by the web analytics services while you are not signed in, and information that was collected using cookies and similar technologies before you registered or signed in. Where the combined information can be used to identify you, we use it only in accordance with our Terms and Conditions and Privacy Policy.

4. Targeting cookies

We also use cookies to assist in targeted advertising. Although these cookies can track your visits around the web they don't know who you are. Even if you sign in to our client area, the OBA data is still not linked to your profile.

Without these cookies, online advertisements you encounter will be less relevant to you and your interests. If you would like more information about OBA, including how to opt-out of these cookies, please visit www.youronlinechoices.com.

5. Other third party cookies

Please note that on some pages of our websites you may notice that cookies have been set that are not related to Surrey Vet Physio. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Surrey Vet Physio does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

Commenting on our Products and Services

Some of our website areas allow you to leave comments about our Products and Services. One of the tools we use to enable comments on our websites is provided by a third party. In providing this service, they may set cookies on your web browser to track your use of their commenting tool. To do this, they use third-party analytics tools to help measure traffic and usage trends for their commenting tool on an anonymised and aggregate basis.

HOW TO CONTROL YOUR COOKIES

Please remember that Surrey Vet Physio does not use cookies to collect personally identifiable information about you although, as explained above, we may combine information from your registration with the data we get from the web analytics services we use and their cookies (or similar technologies) to analyse how you and other people use our Digital Products and Services in detail. These cookies are set to improve your experience on our websites and to enable you to benefit from specific features and to set preferences.

However, there are various ways that you can control and manage your cookies which are discussed in a bit more detail below. Please remember that any settings you change will not just affect Surrey Vet Physio cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser

Most modern browsers will allow you to:

  • See what cookies you've got and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Digital Products and Services for these reasons.

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off separately. This is discussed in more detail below.

The links below take you to the ‘Help' sections for each of the major browsers so that you can find out more about how to manage your cookies.

Internet Explorer

http://support.microsoft.com/kb/196955

Firefox

http://support.mozilla.org/en-US/kb/Cookies

Google Chrome

http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera

http://www.opera.com/browser/tutorials/security/privacy/

Safari

http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

Safari iOS

http://support.apple.com/kb/HT1677

Android

http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022

Blackberry

http://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp

Windows Phone

http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx

Managing analytics cookies 

It is possible to opt out of having your anonymised browsing activity within websites recorded by analytics cookies. Surrey Vet Physio uses the following analytics provider and you can opt out of their cookies by clicking on the following link. Please note that this will take you to the relevant third party's website and generate a ‘no thanks' cookie, which will stop any further cookies being set by those third parties.

 

Don't forget that by not allowing analytics cookies, this stops us from being able to learn what people like or don't like about our Digital Products and Services so that we can make them better.

Google Analytics

http://tools.google.com/dlpage/gaoptout

Managing advertising cookies

Please note that if you want to opt out from receiving targeted advertising, this does not mean that you will receive less advertising when you use our Digital Products and Services. This just means that the advertising you see will not be as relevant or customised to you.

However, if you still want to opt out of these third party advertising cookies, you can do this by visiting the Interactive Advertising Bureau's website www.youronlinechoices.com/uk which lists all ad serving cookies that are currently set on your device and tells you how to opt-out from each of them. Please note that this website lists many more networks than those used at Surrey Vet Physio.

Please remember that if you choose to opt out of targeted advertising from a specific company or via www.youronlinechoices.com, it only applies to the web browser on the device you are using. You will therefore need to follow the same process on every device you use or different web browser that you use to exercise the same choice.

Managing flash cookies

The most common types of cookies are HTTP cookies. You can control these using the mechanisms described above. As well as HTTP cookies, there are other technologies which work in a similar way to cookies called Flash Local Stored Objects (LSOs). These can be controlled manually by visiting the Adobe website http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.html
LSOs may be used to store user preferences for media player functionality and without them some video content may not play properly. We therefore do not recommend turning these cookies off.

Mobile Animal Physiotherapy Service

Mobile Animal Physiotherapist providing Equine Massage, Canine Massage, Pet Physiotherapy, Equine Physiotherapy, Canine Physiotherapy, Veterinary Physiotherapy Referral and Animal Rehabilitation services. Animal Physiotherapy in Surrey, Hampshire, West Sussex, Guildford, Aldershot, Farnham, Woking, Milford, Godalming, Hindhead, Farnborough, Elstead, Bordon, Liss, and Liphook. Physiotherapist in Animal Therapy

Fully Insured and Regulated Veterinary Physiotherapist

Insurance Company Approved

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Animal Physiotherapist located on the Surrey/Hants border. Mobile and fully insured Veterinary Physiotherapy service.  Canine Physiotherapy for injured dogs, Equine Physiotherapy for lame horses, Physiotherapist in Animal Therapy.   Animal Physiotherapist for old-aged cats and dogs with arthritis.Follow tweets from an Animal Physiotherapist covering Surrey, Hants and west Sussex.  See how our Veterinary Physiotherapy service could benefit your animal. We also offers a Canine Physiotherapy service for injured and old dogs. Equine Physiotherapy is available for lame horses and those recovering from injury. Animal Therapy is also available for cats and dogs.Watch our Equine and Animal Physiotherapy videos on YouTube - Our Veterinary Physiotherapist demonstrates massage and stretching techniques for Animal Therapy - Helen Morrell is a regulated Animal Physiotherapist.